Contact Highland Park Water Restoration

What should you do first when water gets into your house in Highland Park?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• If the water is coming from a pipe or an appliance, close the nearest shutoff valve or the main valve for the house.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Where the water is coming from, and whether it's still running.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Which rooms and floors are wet.
• About how long the water has been sitting.
• If the furnace or water heater got wet.
• Whether you've called your insurance company yet, and either answer is fine.
• If there's a dog or other pet the crew should know about.

It's fine to guess on any of these, and the crew will confirm the details on site.

What will the crew do first when they arrive?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What's worth knowing about water damage in Highland Park homes?

Any detail about the house helps, from its age to where the water heater sits. A basement home hides water in different places than a crawl space home, so tell us which you have. Tell the person who answers what you know, and the crew will take it from there.

Is your neighborhood in the Highland Park service area?

Calls from anywhere in Highland Park come to the same number.

We also take calls from nearby Cobblestone, Heron Ridge, Stones Crossing, Honey Creek, Center Grove, Hunting Creek, Hickory Ridge Village and Sheffield Park. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Highland Park.

What do Highland Park homeowners ask before they call?

Who's behind Highland Park Water Restoration?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. The number on this page reaches the team any time, day or night.